Empowering You Against Fraud: What if Fraud Occurs

Report Fraud Immediately: If your card has been lost or stolen or you suspect fraud, the first step is to report it to your financial institution immediately. Freeze your account if necessary to prevent further unauthorized transactions.

Dispute Fraudulent Charges: If the issue is a fraudulent charge on your debit or credit card, try contacting the merchant to see if you can resolve the issue on their end first.

Change Your PIN and Password: Update your card PIN and any related online banking passwords to prevent further access.

Monitor Your Accounts: Keep a close eye on your statements and account activity for any additional suspicious transactions.

Request a New Card: Request a new debit or credit card with a different number to replace the compromised one.

Check Your Credit Report: Obtain a copy of your credit report to ensure there are no other signs of identity theft